Privacy Policy

PRIVACY POLICY

Effective date: 3 August 2026

1. Who We Are

This website and the digital products offered through it are operated by:

The Light Box S.A.R.L.

Registered address: [INSERT THE EXACT REGISTERED COMPANY ADDRESS]

Lebanon

Email: support@thelightbox.tv

Telephone: +961 3 484 344

In this Privacy Policy, “The Light Box,” “we,” “us,” and “our” refer to The Light Box S.A.R.L.

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store, and share personal information when you:

• Visit thelightbox.tv.

• Contact us or request information.

• Purchase, download, install, or activate one of our digital products.

• Use TLB Atlas or another software product supplied by us.

• Use a future game, digital application, or related digital content operated by us.

• Request technical support, installation, training, or customization.

3. Information We May Collect

We may collect the following categories of information:

Contact information:

• Name.

• Email address.

• Telephone number.

• Company or organization name.

• Country.

• Information contained in messages or support requests.

Purchase and order information:

• Product and edition purchased.

• Purchase email.

• Transaction and invoice identifiers.

• Purchase date and amount.

• Payment status.

• Refund, dispute, or support information.

We do not directly collect or store complete payment-card details. Payments made through our website are processed by Paddle, which acts as the authorized reseller and Merchant of Record for eligible transactions.

Software licensing and activation information:

• Email address used for purchase and activation.

• Product edition.

• Licence key.

• Machine or device identifier.

• Activation status and activation date.

• Transaction or invoice reference.

• Technical logs required to process and secure the activation.

Technical and website information:

• IP address.

• Browser and device type.

• Operating system.

• Pages visited.

• Date and time of access.

• Diagnostic, security, and server-log information.

• Cookie and analytics information, where enabled.

Future games and digital applications:

If we offer games or in-application digital content, we may process information such as a player or account identifier, device or platform identifier, purchase history, game progress, digital-content entitlements, technical diagnostics, and support communications.

4. How We Use Information

We may use personal information to:

• Respond to enquiries and provide customer support.

• Process and fulfil purchases.

• Generate and manage software licences.

• Activate products on approved computers or devices.

• Confirm that an activation request corresponds to a valid purchase.

• Deliver product updates, purchased content, and technical services.

• Prevent fraud, misuse, unauthorized copying, and security incidents.

• Maintain transaction, licence, tax, accounting, and business records.

• Diagnose technical problems and improve our products and website.

• Send service-related communications.

• Send marketing communications only where permitted and where any required consent has been obtained.

• Comply with legal, regulatory, tax, and contractual requirements.

5. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we process information based on one or more of the following:

• Performance of a contract, including providing purchased software, digital content, licences, activation, and support.

• Our legitimate interests in operating, securing, improving, and protecting our products and business.

• Compliance with legal, accounting, tax, or regulatory obligations.

• Consent, where consent is required, including certain marketing or optional cookie activities.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before the withdrawal.

6. Payments Through Paddle

Payments for eligible software and digital products are processed by Paddle.

Paddle may collect information such as your name, email address, country, billing information, payment information, tax information, and transaction details. Paddle processes this information under its own terms and privacy notice.

Paddle may provide us with the information reasonably required to fulfil your purchase, generate your licence, provide product access, prevent fraud, and offer customer support.

We do not control all processing carried out independently by Paddle. Customers should also review Paddle’s Privacy Notice and Buyer Terms displayed during checkout.

7. Cookies and Similar Technologies

Our website may use:

• Essential cookies required for website functionality and security.

• Preference cookies.

• Analytics or performance technologies, where enabled.

• Technologies used by embedded services or payment checkout providers.

Where required by applicable law, non-essential cookies will be used only after the visitor has provided the appropriate consent. Cookie choices may be managed through the cookie-preference banner or browser settings.

8. How We Share Information

We may share limited personal information with:

• Paddle, for payment processing, order administration, fraud prevention, taxation, refunds, and fulfilment.

• Website, hosting, server, security, email, and technical-infrastructure providers.

• Professional advisers, including accountants, auditors, insurers, and legal advisers.

• Government, regulatory, judicial, or law-enforcement authorities where legally required.

• A buyer, investor, or successor if our business or relevant assets are reorganized, sold, or transferred.

We do not sell personal information to advertisers.

Service providers may process information only as required to provide their services and subject to their applicable contractual and legal obligations.

9. International Data Transfers

Some service providers may process information in countries other than the country where the customer is located.

Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The lifetime and status of a software licence.

• The duration of the customer relationship.

• Support, warranty, security, and fraud-prevention requirements.

• Applicable accounting, tax, legal, and regulatory obligations.

• The need to establish, exercise, or defend legal claims.

Information that is no longer required will be deleted, anonymized, or securely archived where appropriate.

11. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their licence keys, activation information, accounts, and devices secure.

12. Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of information.

• Request restriction of processing.

• Object to certain processing.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on consent.

• Submit a complaint to an appropriate data-protection authority.

Some rights may be limited where we must retain information to fulfil a contract, maintain a valid lifetime licence, comply with legal obligations, prevent fraud, or defend legal claims.

To submit a privacy request, contact:

support@thelightbox.tv

We may request reasonable information to verify the identity of the person making the request.

13. Children

TLB Atlas is intended for professional and organizational users and is not directed to children.

If we later provide a game or digital service specifically directed to children, we will provide any additional notices, age controls, or parental-consent measures required by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent processing activities.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, services, technologies, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date. Material changes may also be communicated through the website, product, or email where appropriate.

16. Contact Us

For questions, requests, or complaints concerning privacy, contact:

The Light Box S.A.R.L.

Email: support@thelightbox.tv

Telephone: +961 3 484 344

Address: [INSERT THE EXACT REGISTERED COMPANY ADDRESS]

Lebanon