Welcome to the website of Thelightbox S.A.R.L.

This Privacy Policy explains how Thelightbox S.A.R.L. collects, uses, stores, and protects customer information when you visit our website, contact us, request support, request a quotation, or purchase our digital products, software, licences, services, or related content, including TLB Atlas.

We are committed to keeping customer information private, secure, and confidential. We do not sell customer information or share it publicly.

This website is operated by:

Thelightbox S.A.R.L.
Beirut, Lebanon
Website: thelightbox.tv
Phone: +961 3 484 344

We may collect information that you voluntarily provide to us when you contact us, request support, request a quotation, purchase a product, or use our services.

This may include:

Name
Company name
Email address
Phone number
Billing or business information
Product interest or purchase details
Support requests and messages
Project requirements or technical information
Information needed to deliver software, licences, downloads, or services

We may also collect basic technical information from website visits, such as browser type, device type, pages visited, approximate location, and website usage data.

Payments may be processed through third-party payment providers such as Paddle or other approved payment platforms.

Thelightbox S.A.R.L. does not store full credit card details on its website. Payment information is handled securely by the payment provider according to its own privacy and security policies.

We may use collected information to:

Process purchases and orders
Deliver digital products, software, download links, and licence keys
Provide customer support
Respond to inquiries and requests
Prepare quotations or proposals
Improve our website, products, and services
Manage product activation, licensing, and security
Comply with legal, tax, accounting, and business obligations
Prevent fraud, misuse, or unauthorized access

For software products such as TLB Atlas, we may use customer, order, licence, device, or activation information to verify valid product use, manage licence access, prevent unauthorized distribution, and provide support.

This information is used only for product delivery, licensing, security, and support purposes.

Thelightbox S.A.R.L. respects the privacy and confidentiality of all customer information.

Any information provided by a customer, including personal details, company details, project information, operational requirements, support requests, files, documents, or product-related communications, will be treated as confidential.

We do not sell, rent, trade, or publicly share customer information.

We will not share customer information with third parties except when strictly necessary to:

Process secure payments
Deliver purchased products or services
Provide technical support
Operate our website, email, hosting, or business systems
Comply with legal, tax, accounting, or regulatory obligations

Any third-party service provider involved in payment processing, hosting, email communication, or product delivery is expected to handle information securely and only for the required service purpose.

We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, software system, email communication, or internet transmission can be guaranteed to be completely secure.

We keep customer information only as long as necessary for business, legal, tax, support, product delivery, licensing, and record-keeping purposes.

When information is no longer required, we may delete, archive, or securely store it according to our business and legal obligations.

Customers may contact us to request access to, correction of, or deletion of their personal information, where legally possible.

Some information may need to be retained for accounting, tax, legal, security, licensing, or fraud-prevention purposes.

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and support website functionality.

You may be able to control or disable cookies through your browser settings.

Our website may contain links to third-party websites, tools, or payment platforms. We are not responsible for the privacy practices, policies, or content of third-party websites.

Thelightbox S.A.R.L. may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date.

For privacy questions or requests, please contact:

Thelightbox S.A.R.L.
Beirut, Lebanon
Phone: +961 3 484 344
Website: thelightbox.tv